Event work orders should be submitted at least 10 working days before an event. 3. Weston Helpdesk & User Support SOP 3 Introduction Overview This SOP is designed to provide a guideline for training and execution of all Helpdesk functions at The Weston Group. This paper presents the results of a survey of the management of call Temporary Call Center Policy and Procedure Writer job description and find other and procedures manual for our new call center. ----- Creating a Standard Operating Procedures Manual 4 by Patricia Robb 1. Standard “end-call” procedures for information and/or service requests. Call centers are quickly becoming the major point of contact for serving customers and generating new revenue in a variety of industries. A standard greeting when answering each phone call. 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