Options. All this should be detailed in your listing returns policy. Free shipping for many products! Some extra tips. Seller refused return for faulty item. How returns work. A buyer just opened a return request 50 days after purchase saying there was a problem with the item. eBay recommends that the seller use a drop-down menu to add a return policy, meaning the policy is usually listed on the item page. This is 100% more than iam obligated to do as the item was fully working before depactch and it has "no returns accepted" on my listing. Events (Offline) Returns Policy. If you receive an item that’s damaged or wasn’t as described in the listing, you’re covered for the purchase price and original postage under the eBay Money Back Guarantee when you pay with PayPal. If your item hasn't arrived, has turned up damaged or faulty, or if you just want to return it, let the seller know so they can help you out. Registered: ‎07-12-2018. When selling replica/reproduction, liquidation, damaged, or bulk untested goods on eBay, some sellers seem to get the "kid in a candy store" mentality. Posts: 1. A generous return policy, along with a quick, easy return process, are must-haves for online shoppers—66% of buyers look for a return policy before making a purchase. Community Newcomer. With ebay's new policies, sellers cannot refuse to issue a refund if an item is returned, and they can't refuse a return for an item that is not as described. If the listing description or order information doesn't show the eBay Money Back Guarantee badge, it is not eligible for eBay Money Back Guarantee protection. * You’re not obligated to offer returns on the items you sell, but it’s a good way to attract more customers and encourage repeat business. A used item is highly unlikely to have any sort of warranty from the seller, even if they are a business one, and none at all from a private seller. Now it's past 60 days. Report Inappropriate Content. Is it the same thing with return requests? When you sell on eBay, you need to state whether you accept returns or not, and if so, under what conditions. Check out the details of a seller’s returns policy on the detailed item page. Subscribe to RSS Feed; Mark Topic as New; Mark Topic as Read; Bookmark; Subscribe; Email to a Friend; Printer Friendly Page ; Report Inappropriate Content; buymeyounoyouwa ntto View Listings. Community Member. eBay Authenticity Guarantee items are considered 'final sale' when the seller doesn't offer returns or the return is outside the seller's stated return window, and the item is in new condition. If your items are faulty upon purchase, you have 28 calendar days in which to inform us … This is a massive flaw missed by Ebay, they only seem to cover items for return up to 30 days. eBay may automatically accept a return from a buyer on your behalf if an eBay shipping label is available, and the request was made within the return window permitted by your policy. That is as opposed to something being wrong with the item like not as decsribed or dead on arrival etc. Items Faulty when Purchased. Buyer opened an INR case and the case was closed on Dec. 12, and the buyer was refunded. If you don't respond to the return request, we may refund the buyer and seek reimbursement from you, without requiring the buyer to send the item back. Sellers can specify a returns timeframe and who pays for return postage when they create their returns policy. If you're not able to resolve your issue with the seller, we're always available to step in and help. If the item you received doesn't match the description in the original listing, or if it arrived faulty or damaged, you're covered under the eBay Money Back Guarantee.You can return it even if the seller's returns policy says they don't accept returns. So Ebay decided in his favor, was asked to return item to me. If a buyer receives an item that's different to the listing, or if it arrives damaged or faulty and the purchase is covered by eBay Money Back Guarantee, they can return it to you even if your return policy states that you don't accept returns.. Can I get the return … If you're sending an item back because it doesn't match the listing or it arrived damaged or faulty: The seller pays for return postage. In these cases ebay will enforce their returns policy and in this case if you want your item back the seller must pay for the return postage costs or simply refund without item return. I have messaged them explaining the battery is faulty no response. For Authenticity Guarantee purchases, eBay Money Back Guarantee does not cover returns on the basis that an item is not as described when the item is considered final sale. Paypal will look at this and decline your claim so just take this into account and understand i have no obligation to return any monies whatseover. As the title suggests, I bought a faulty item on ebay. He hasn't replied to any of my messages telling him there is nothing wrong with it. No refund. Learn more. In-line with our returns policy, your item(s) needs to be: Unopened; Unused; In its original packaging (with the tags) In a resaleable condition; With its proof of purchase ; You’ll also need to return any free items that came with the product. Automatic returns. All sellers on eBay, business and private, have to state a returns policy (private sellers can state that they don’t accept returns, but they’re still subject to eBay’s Money Back Guarantee). Sellers cannot close Return Requests for faulty items anymore than they can close a NAD case. He claimed it did not work. You receive an item that's broken or faulty; The seller doesn't fulfil their return policy as stated in the listing ; Our sellers normally work with buyers to quickly resolve any issues, but if you can't agree on a solution, you can ask us to step in and help. Just sharing a bit of my experience with ebay regarding their recently changed return policy. View Policy. The rule for used items has to be buyer beware and keep your fingers crossed! Find many great new & used options and get the best deals for Vintage Revox A77HS reel to reel Tape Recorder, Faulty at the best online prices at eBay! It should have the return policy on it. If it doesn't, you can also find the order on eBay by logging in and looking under your account. In most cases, you'll be covered by eBay Money Back Guarantee, but exclusions apply. Message 1 of 21 (5,099 Views) 0 Helpful norseway53 View Listings. However, there may be occasions when you will need to return items to us. You'll need to send it back using the postage label or other method provided by the seller. Ebay cases can only be opened 30 days after the estimated delivery. You pay for return postage if you're returning the item because you changed your mind, and the seller's return policy states that buyers are responsible for return … He's sent a returns request and expecting me to pay the postage for an item that isn't faulty. Never received item (went to wrong address) and he got his refund. Whatever you decide your policy is, it needs to be clearly specified in your listings. This will also tell you who is responsible for paying returns postage costs. You must offer a full refund if an item is faulty, not as described or does not do what it’s supposed to. I sold an item on Nov. 14. Please see our full policy guidelines below. eBay Faulty Item Return Policy Got Changed. Buyer immediately wanted a refund. When you open a Return Request, you're presented with a list of return reasons to choose from. ** Proof of return can be a tracking number, or a return shipping receipt showing the seller’s address and the amount you paid. I'm refusing to except it. Request a return if the item is not eligible for eBay Money Back Guarantee. Sellers must inform their customers of their right to withdraw from the contract within the 14 day cooling-off period. The seller is still responsible for return postage costs, so contact them to arrange return postage." Is this listing in violation as there offering a 3year warranty or is it a breach of the sales of goods act? Scenario: Sold one desktop through ebay and after receiving the item, the buyer claimed that the item is damaged. The overall purpose of sharing this is online marketplace awareness. On Amazon, there is no official seller protection policy but abusive feedback, reviews, messages, and returns can all be reported. If you'd chosen the correct reason, the seller would have had to supply you with a tracked returns label, either voluntarily or by force. The seller pays for return postage if the item was damaged, faulty, or doesn't match the listing description, or if they offer a free returns policy. No way to use Ebay to get the money. I have a 14 day return policy. eBay's policy for sellers is simple. If your receipt doesn’t include the seller’s address, we also need a photo of the package you returned, showing the seller’s address. If people see a clear return policy for an item, it will be easier for them to make an informed buying decision. Also it stated no returns on my listing. How to best manage after-sales return … Business sellers have to make customers aware of their right to cancel and give buyers a minimum of 14 days to request a return. I cannot return the item as its outside there returns policy. The package was finally delivered yesterday, Dec. 14. For FBA orders, an Amazon returns specialist might escalate concerns over fraud. A seller sent a counterfeit item. They offered a "full refund" minus return shipping. If you use ebay or paypal's money back guarantees as a warranty, that would be an abuse of the systems. Look for the receipt you received by email from eBay for the purchase. Refunds will be processed by the original payment method. Where do I stand? When a buyer claims "item not as described" you are required to refund the entire original payment for the item and original shipping that was paid, AND you will have to pay for return shipping. If the seller offers returns, you can request to return the item within the sellers return window. Report the buyer to Amazon or eBay. For example, you might include information on who pays for return postage, or that you're willing to accept returns for a specific period of time after a sale. I appealed the case and ebay just told me they decided to keep the original outcome and won't issue me a refund. If we cannot verify a tracking number you provide, you’ll be asked for supply alternative proof of return. Once received, you will have 2 business days to review the returned item and issue a buyer refund, or ask eBay … Selling Defective Items on eBay . Check when you have to offer refunds and accept returns. If you received the return, but the item was missing, used or damaged, you can report it to the marketplace. And eBay just told me they decided to keep the original outcome wo. Your issue with the item, or offer you a refund delivered '' so they never a. N'T, you can also find the order on eBay a 3year or... Delivered yesterday, Dec. 14 delivered '' so they never make a.... 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